This policy explains how Royal Mail Click And Pick handles information when you connect your store and Royal Mail Click & Drop.
When you connect the app, it handles your store account and location identifiers, OAuth access and refresh tokens, and the Royal Mail API key you provide. To fulfill orders, it processes order references, line items, quantities, prices, recipient names and delivery addresses, parcel details, transfer results, and tracking and dispatch details.
We use this information to connect your accounts, identify eligible orders, transfer orders to Click & Drop, prevent duplicate transfers, show transfer status and errors, support retries, and return dispatch and tracking information to the matching order in your store.
Order and delivery details are sent to Royal Mail Click & Drop at your direction. Order and tracking data and the required account credentials are exchanged with your store to provide the integration. The application is hosted on Vercel and stores application records in a Neon database. These providers process information to operate their services under their own terms and privacy policies.
OAuth tokens and Royal Mail API keys are encrypted before storage. Access to connected accounts is used by the server to perform the actions you request. No online service can promise absolute security, so protect your account credentials and revoke access if you no longer use the integration.
Connection, order, and event records are retained as needed to operate the integration, show transfer history, prevent duplicates, and support troubleshooting. Disconnecting or uninstalling stops future processing for that connection, but does not necessarily erase existing records immediately. For a deletion request, use the support contact on the Marketplace listing.
You can stop using the integration, revoke its access in your store, and remove or rotate your Royal Mail API key. You may contact support about access, correction, or deletion requests, subject to applicable law and records needed for service operation.
We may update this policy as the service changes. The current version is published on this page. For privacy questions, use the contact details shown on the Royal Mail Click And Pick Marketplace listing.
