These terms apply when you use Royal Mail Click And Pick. By connecting an account or using the service, you agree to these terms.
Royal Mail Click And Pick connects your store sub-account with a Royal Mail Click & Drop account. It transfers eligible paid physical orders to Click & Drop and can send dispatch and tracking details back to your store.
You must be authorized to connect each account and use its data. Keep account credentials secure. You are responsible for the accuracy and legality of order, recipient, product, and parcel information, and for choosing and purchasing postage and dispatching parcels in Click & Drop.
The service filters orders for eligibility and keeps transfer status to help prevent duplicate submissions. You should review order details and transfer results. If a transfer fails or its result is uncertain, check Click & Drop before retrying. A retry can create an external order if the earlier request was accepted but its response was not received.
The service relies on your store, Royal Mail Click & Drop, and its hosting and database providers. Their availability, terms, charges, and processing are controlled by those providers. Royal Mail Click And Pick does not buy postage or guarantee carrier delivery.
Features may change, be interrupted, or be withdrawn. We may suspend access to protect accounts, data, or the service.
To the extent allowed by applicable law, the service is provided without a guarantee that every transfer, tracking update, or third-party service will be uninterrupted or error-free. Nothing in these terms excludes liability that cannot legally be excluded.
For support, use the contact details shown on the Royal Mail Click And Pick Marketplace listing.
